Keys, locks & spare parts

Can I order spare parts for my products?
How do I set the code on my lock?
How do I unlock my combination lock when I forgot the combination?

Shopping help

What is the shipping policy?
What is the return policy?
How do I place an order?
How do I track my order?
How do I cancel my order?
Where can I find a store near me that sells American Tourister?

Warranty & repairs

Where can I have my luggage repaired?
What is American Touristers warranty policy?

Travelling with American Tourister

Can I take my bag in the cabin of an aircraft?

Keys, locks & spare parts

Can I order spare parts for my products?
Visit our service website Support & Go to order spare parts for your American Tourister product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.

How do I set the code on my lock?
Setting the code on your lock is very easy. The item is set to 0-0-0 at the factory, but you can choose your own 3 digits which you can easily recall (birthday, address, etc.). The lock may differ depending on the type of item you have, but usually the steps to set the code on your lock are very similar for every item.

  1. Open your suitcase by sliding or pushing the TSA button. Enclosed in your item you will find locking instructions. Alternatively please check the video below or visit Support & Go for PDF's and videos that are specifically for your product.
  2. If there is a small pinpoint button on the lock, push it in with a pen. If there is no such button, push and hold the button to open your suitcase towards the dials.
  3. Rotate the dials to your preferred code.
  4. If your suitcase has the pinpoint button, you can confirm your code by pushing or sliding the button to open your suitcase. If there was no pinpoint button, release the button that you were holding.
  5. Your combination is now set!

How do I unlock my combination lock when I forgot the combination?
You are going to need assistance from a American Tourister Authorized Repair Centre to unlock your combination lock. To locate the nearest Repair Centre, please click here.

Shopping help

How do I cancel my order?
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.

If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.

Please see Return and Exchange Policy for more details.

Warranty and Repairs

Where can I have my luggage repaired?
We recommend that you have a American Tourister Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.

Travelling with American Tourister

Can I take my bag in the cabin of an aircraft?
General guidance is that cabin baggage should have a maximum length of 56 cm, width of 45 cm and depth of 25 cm. These dimensions include wheels, handles, side pockets, etc.

Note: due to capacity limitations some airlines do apply further restrictions on size and/or weight. Frucon² or American Tourister cannot be held responsible if an airline applies other check-in standards. Please check current in force restrictions with your airline prior to travel.


Airline Dimensions Max. weight
Aegean Airlines 56x45x25cm 8kg
Aer Lingus 55x40x24cm 10kg
Aeroflot 55x40x25cm 10kg
Aerolineas Argentinas 55x35x25cm 8kg
Aeromexico 56x36x23cm 10kg
Air Belgium 55x35x25cm 10kg
Air Canada 55x40x23cm 10kg
Air Caraïbes 55x40x20cm 12kg
Air Europa 55x35x25cm 10kg
Air France 55x35x25cm 12kg
Air India 55x40x20cm 8kg
Air New Zealand Max. 118 cm 7kg
Air Transat 51x40x23cm 10kg
Alitalia 55x35x25cm 8kg
All Nippon Airways 55x40x25cm (Max. 115 cm) 10kg
American Airlines 56x36x23cm (Max. 115 cm) -
Arkia 55x40x20cm 7kg
Asiana Airlines 55x40x20cm (Max. 115 cm) 10kg
Austrian Airlines 55x40x23cm 8kg
Blue1 55x40x23cm 8kg
BMI 55x40x23cm 12kg
British Airways 56x45x25cm 23kg
Brussels Airlines 55x40x23cm 8kg
Cathay Pacific 56x36x23cm 7kg
Cebu Pacific 56x35x23cm 7kg
China Airlines 56x36x23cm 7kg
Condor 55x40x20cm 6kg
Corsair 55x40x23cm (Max. 115 cm) 12kg
Czech Airlines 55x45x25cm 8kg
Delta Airlines 56x35x23cm (Max. 114 cm) -
easyJet 45x36x20cm -
El Al 56x45x25cm (Max. 115 cm) 8kg
Emirates 55x38x20cm 7kg
Ethiopian 55x40x23cm (Max. 115 cm) 7kg
Etihad Airways 50x40x21cm (Max. 115 cm) 7kg
Eurowings 55x40x23cm 8kg
Finnair 55x40x23cm 8kg
Flybe 55x35x20cm 10kg
flyNiki 55x40x23cm 8kg
Germania 55x40x20cm 6kg
Great Dane Airlines 55x35x25cm 8kg
HOP! 55x35x25cm 12kg
Iberia 56x40x25cm 10kg
Israir 50x40x20cm 8kg
Japan Airlines 55x40x25cm (Max. 115 cm) 10kg
Jet Airways 55x35x25cm (Max. 115 cm) 7kg
Jet2 56x45x25cm 10kg
KLM 55x35x25cm (Max. 115 cm) 12kg
Korean Air 55x40x20cm (Max. 115 cm) 12kg
LAN 45x35x20cm 10kg
LOT 55x40x23cm 8kg
Lufthansa 55x40x23cm 8kg
Malaysia Airlines 56x36x23cm (Max. 115 cm) 7kg
Monarch 56x40x25cm 10kg
Norwegian 55x40x23cm 10kg
Olympic Airlines 55x40x23cm 8kg
Philippine Airlines Max. 115 cm 7kg
Qantas 56x36x23cm (Max. 115 cm) 10kg
Qatar Airways 50x37x25cm 7kg
Ryanair 55x40x20cm 10kg
Scandinavian Airlines 55x40x23cm 8kg
Singapore Airlines Max. 115 cm 7kg
South African Airways 56x36x23cm 8kg
Swiss 55x40x23cm 8kg
TAM 55x35x25cm 8kg
Tap Air Portugal 55x40x20cm (Max. 115 cm) 8kg
Thai Airways 56x45x25cm 7kg
Thomas Cook 55x40x20cm 6kg
Thomson 55x40x20cm 5kg
Transavia 55x35x25cm 10kg
TUI 55x40x20cm 6kg
TUI Fly 55x40x25cm 10kg
Tunis air Max. 115 cm 8kg
Turkish Airlines 55x40x23cm 8kg
United Airlines 56x35x22cm (Max. 115 cm) 23kg
US Airways 56x36x23cm (Max. 115 cm) -
Vietnam Airlines 56x36x23cm (Max. 115 cm) 12kg
Virgin Atlantic 56x36x23cm 10kg
Vueling 55x40x20cm 10kg
Wizz Air 55x40x23cm 10kg
XL Airways 55x35x25cm 5kg